Privacy Policy

1. Introduction

The Family Mediation Project ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with our content.

We operate in accordance with:

• the UK General Data Protection Regulation (UK GDPR)
• the Data Protection Act 2018

2. Who we are

The Family Mediation Project is an educational information website providing general guidance and resources relating to family mediation in England & Wales.

This website is not a law firm and does not provide legal advice.

For the purposes of data protection law, we are the data controller for personal data collected via this website.

3. What personal data we collect

We may collect and process the following types of personal data:

a) Information you provide to us

• Name
• Email address
• Any information you choose to provide via contact forms or enquiries

b) Automatically collected data

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

This data is collected via cookies and analytics tools.

4. How we use your data

We use personal data to:

• respond to enquiries
• improve website content and usability
• monitor site performance and security
• understand how users interact with our resources

We do not sell personal data.

5. Lawful basis for processing

We process personal data under the following lawful bases:

• Consent – where you voluntarily provide information
• Legitimate interests – to operate and improve our website
• Legal obligation – where required by law

6. Cookies and analytics

We use cookies to:

• understand how visitors use our site
• improve performance and user experience

You can control or disable cookies through your browser settings.

If we use third-party analytics (e.g. Google Analytics), data is anonymised where possible.

7. Sharing your data

We may share data only where necessary with:

• website hosting providers
• analytics providers
• email service providers

All third-party providers are required to process data securely and lawfully.

We do not share personal data with third parties for marketing purposes.

8. External links

Our website contains links to external websites (e.g. GOV.UK, charities, mediation providers).

We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

9. Data retention

We retain personal data only for as long as necessary:

• enquiries: up to 12 months
• analytics data: according to provider settings

10. Your rights

Under UK data protection law, you have the right to:

• access your personal data
• request correction or deletion
• restrict or object to processing
• withdraw consent
• lodge a complaint with the Information Commissioner's Office (ICO)

11. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

12. Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.