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Book a MIAM →Shuttle Mediation Explained
Shuttle mediation is a form of family mediation where people do not meet together. This page explains how shuttle mediation works, when it may be used, and whether it might be suitable for your situation.
What is shuttle mediation?
In shuttle mediation, the mediator communicates separately with each person. The mediator moves between you, sharing information and proposals, rather than you speaking directly to each other. This can take place online or in person, depending on circumstances.
You do not need to see or speak directly to the other person.
Why shuttle mediation is used
Shuttle mediation may be used where:
- Communication is difficult or breaks down quickly
- There is high conflict
- One or both people feel anxious about direct contact
- Speaking separately helps people feel safer or more comfortable
Choosing shuttle mediation does not mean mediation has failed — it is simply a different format.
How shuttle mediation works in practice
Shuttle mediation usually follows the same overall process as other forms of mediation:
- Each person attends a MIAM separately
- Mediation sessions are arranged
- The mediator speaks with each person in turn
The mediator helps structure discussion and explore options without direct contact between the parties.
Shuttle mediation and online mediation
Shuttle mediation can take place online. Online shuttle mediation allows people to take part from separate locations, which some find more manageable.
What shuttle mediation is not
- It is not counselling or therapy
- It is not about forcing agreement
- It does not require face-to-face discussion
- It does not remove your ability to stop at any time
Is shuttle mediation right for everyone?
Shuttle mediation is not suitable in every situation. Factors such as safety concerns, willingness to engage, and practical arrangements can affect suitability.
Suitability is usually discussed during a MIAM.
The role of the MIAM
Before shuttle mediation begins, each person usually attends a MIAM. The MIAM allows the mediator to explain different mediation formats and assess what may be most appropriate.
Common questions about shuttle mediation
Do I have to see the other person?
No. In shuttle mediation, you do not need to be in the same room or have any direct contact with the other person.
Is shuttle mediation confidential?
Yes. Shuttle mediation is confidential in the same way as other forms of mediation.
Can shuttle mediation be used for children or finances?
Yes. Shuttle mediation can be used to discuss arrangements for children, financial matters, or both.
What are the next steps?
Learn more about family mediation
Understand the basics of mediation
Learn how mediation works step by step
See the mediation process explained
Take time to consider
Think about whether shuttle mediation feels right for you
When you're ready
If you decide you would like to attend a MIAM or explore mediation, you can book online through our trusted digital service.
Book a MIAM onlineDelivered by qualified family mediators in line with UK mediation standards.
Mediation can take many forms. Understanding the options available can help you choose an approach that feels safest and most manageable.