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Book a MIAM →Online Family Mediation Explained
Online family mediation is a way of taking part in mediation remotely, usually using secure video calls. This page explains how online mediation works, how it compares to in-person mediation, and when it may be suitable.
What is online family mediation?
Online family mediation follows the same principles as in-person mediation. The main difference is that discussions take place remotely rather than in the same physical room. A trained, neutral mediator facilitates the process in the same way.
Online mediation is still structured, confidential, and voluntary.
How does online family mediation work?
Online mediation typically involves:
- Separate MIAMs conducted remotely
- Scheduled mediation sessions via video
- The mediator guiding discussion and managing the process
The format is designed to mirror in-person mediation as closely as possible.
Possible benefits of online mediation
Some people find online mediation helpful because it can offer:
- Greater flexibility around location
- Reduced need for travel
- May feel less intimidating for some people
- Can be easier to schedule around work or childcare
Online mediation vs in-person mediation
Both online and in-person mediation follow the same core principles. The choice often comes down to personal preference, practical considerations, and suitability.
Key comparison points include:
- Format: Remote video sessions vs face-to-face meetings
- Practical arrangements: No travel required vs attending a venue
- Personal comfort: Some prefer remote, others prefer in-person
Is online mediation suitable for everyone?
Online mediation is not suitable in every situation. Factors such as access to technology, privacy, safety concerns, or communication needs may affect suitability.
Suitability is usually assessed during a MIAM.
Using online mediation for children or financial matters
Online mediation can be used to discuss:
- Arrangements for children
- Communication and co-parenting
- Financial matters following separation or divorce
The mediator helps structure discussions in the same way as in-person mediation.
The role of the MIAM
Before online mediation begins, each person usually attends a MIAM. The MIAM helps explain the process and assess whether online mediation may be suitable.
Common questions about online mediation
Is online mediation confidential?
Yes. Online mediation is confidential in the same way as in-person mediation. Mediators use secure platforms to protect your privacy.
Do we need to be in the same place?
No. Each person joins from their own location. This can be helpful when people live far apart or prefer not to be in the same room.
What if one person is uncomfortable online?
This is something the mediator can discuss during the MIAM. Alternative arrangements may be considered if online mediation doesn't feel suitable.
What are the next steps?
Learn more about family mediation
Understand the basics of mediation
Check whether a MIAM is required
Find out if a MIAM applies to you
Take time to consider
Think about whether online mediation feels right for you
When you're ready
If you decide you would like to attend a MIAM or explore mediation, you can book online through our trusted digital service.
Book a MIAM onlineDelivered by qualified family mediators in line with UK mediation standards.
Many people find online mediation helpful, while others prefer in-person support. Understanding the options allows you to choose what feels most comfortable for you.