A MIAM is usually the first step before applying to family court. Book online through our trusted digital service.
Book a MIAM →Can a MIAM Be Done Online?
Yes. Online MIAMs — conducted by video call — are fully valid and widely available in England and Wales. They result in the same certificate as an in-person appointment.
Key Points
- Yes — online MIAMs are legally valid and widely available.
- The FM1 certificate issued after an online MIAM is exactly the same as one issued after an in-person appointment.
- Most providers use Zoom, Microsoft Teams, or a similar video platform.
- You need a device with a working camera and microphone, and a private space.
- Online MIAMs typically follow the same structure and take the same amount of time as in-person ones.
- Online appointments are often available more quickly than in-person bookings.
This page covers online MIAMs specifically. For information about online mediation sessions (the joint sessions that may follow), see: Online Mediation →
Are Online MIAMs Legally Valid?
Yes. Online MIAMs — held by video call — are fully recognised by the Family Mediation Council and accepted by HM Courts and Tribunals Service. There is no requirement in England and Wales for the MIAM to take place in person.
The mediator must be FMC-accredited regardless of the format, and the meeting must cover the same required areas — explanation of mediation, suitability assessment, and safety screening — whether conducted in person or online.
Key point: The FM1 certificate issued after an online MIAM is identical to one issued after an in-person appointment. Family courts in England and Wales do not distinguish between the two formats.
How Does an Online MIAM Work?
An online MIAM follows exactly the same process as an in-person appointment. The only practical difference is that you attend by video call rather than going to the mediator's office.
What to expect:
- You will receive a link or login details for the video call from the mediator or their office.
- The call is private — no one else joins.
- The mediator guides the conversation in the same way as an in-person appointment.
- At the end, the mediator emails your FM1 certificate — usually within 24 to 48 hours.
Example: A parent based in rural Wales who cannot easily travel to a mediator's office books an online MIAM. They log into a Zoom call at a time that suits them, attend the 50-minute appointment from a quiet room at home, and receive their certificate by email the following morning — allowing them to submit their court application that week.
What Do You Need to Attend an Online MIAM?
You do not need any specialist equipment. The requirements are straightforward:
- A device with a working camera and microphone — a smartphone, tablet, or laptop all work.
- A stable internet connection.
- A private space where you will not be overheard or interrupted.
Practical note: If you share your home with the other person involved in the dispute, it is important to attend from somewhere you feel comfortable speaking freely — this might be a different room, or a quiet location outside the home.
Why Do Many People Choose an Online MIAM?
Online MIAMs have become the preferred option for many people since becoming widely available. The main reasons are:
- Convenience — attend from anywhere without travel time or cost.
- Faster availability — online providers often have appointments within 24 to 48 hours.
- Access — particularly helpful for people in rural areas or with mobility difficulties.
- Flexibility — evening and weekend slots are more common with online providers.
- Comfort — some people find it easier to discuss sensitive matters from a familiar environment.
When Might In-Person Be a Better Choice?
For most people, online and in-person MIAMs are equally effective. However, in-person may be preferable if:
- You find video calls difficult or uncomfortable.
- You do not have reliable internet access or a suitable device.
- You do not have a private space at home to attend safely.
- You prefer face-to-face interaction when discussing sensitive matters.
If you are unsure which format suits your situation, it is perfectly reasonable to ask the mediator when you first make contact. They will be able to advise.
Next Steps: Arranging an Online MIAM
If an online MIAM suits your situation, the process is simple. Search for an FMC-accredited mediator who offers video appointments — many providers now offer this as their primary format.
When you make contact, let them know you would like to attend online. They will send you a link for the video call, confirm the platform they use, and let you know what to expect before the appointment.
Online appointments are often available within a few days and at flexible times, including evenings.
How to Book a MIAM — step-by-step guideFrequently Asked Questions
Quick answers to common questions
Have more questions about MIAMs, mediation, or the court process? Our FAQ page provides quick answers to the most common queries.
Browse FAQsYou may also want to learn about:
When you're ready
You can book an online MIAM at a time that suits you — with a qualified, FMC-accredited mediator. Appointments are often available within a few days.
Book a MIAM onlineDelivered by qualified family mediators in line with UK mediation standards.
Many people start by learning, not deciding. That is completely okay.
Online MIAMs make the process more accessible — wherever you are.
Whether you attend online or in person, the outcome is the same. The format is simply about finding what works best for you.